From the Weiser Memorial Hospital Facebook Page
The Weiser Memorial Hospital Surgical & Specialty Clinic, and Family Medical Center are painfully aware of the ongoing billing issues which have been affecting our patients. In early 2024, a billing vendor, Change Healthcare, had a system breach which put a hold on processing the majority of our claims. Due to the severity of their breach and the time required to return to functionality, WMH was forced to find and switch to a new billing vendor. The set-up time for initiating and establishing the new processes added additional delays to our billing process. This put our billing further behind.
Then in September of last year, WMH also incurred a network event which affected our computer systems, including billing. This delayed our coding and billing departments by an additional 2 months as we worked to bring our systems back to full functionality.
If you have received a statement from Weiser Memorial Hospital, the WMH Surgical & Specialty Clinic, and/or Family Medical Center which is old or dated early last year and you have questions about it, please reach out for clarification. Our team is more than happy to assist you with any questions. The direct line for our business office is 208-549-4408.
We strive to take care of our patients and community, and we want to assure everyone that we are working to improve our processes and making changes internally to our revenue cycle operations to make your experience as seamless as possible.
We appreciate your patience and understanding as we move forward through these challenges. It is an honor to be your local healthcare provider, and we value each of our patients, their families, and our community.
